WHO
Whoever answers the phone or reads the studio email.
WHEN
Phone: Immediate reply
Email: Within 24h reply
HOW
Phone script
Make sure to write down all contact details and info about the enquiry.
Be enthusiastic and thank them for calling, make sure you have their name written down correctly.
Ask what their project is about
May I ask how you found us?
We have a standard procedure where we are sending out a short questionnaire with some basic questions about your project if you could please answer that and then we'll be in contact to discuss further to arrange for a meeting or phone call.
Can I please get your email to send it to you?
May I also collect your phone number.
Thank you for calling, we'll be in contact by email soon!
Email template:
Thank you for your email! We are thrilled to see that you are interested in our work. We have a standard procedure where we are sending out a short questionnaire with some basic questions about your project if you could please answer that and then we'll be in contact to discuss further to arrange for a meeting or phone call.
I'll attach the questionnaire below.
We'll be in touch as soon as we've got your answers!
Thank you
WHY
The ACD project process is as following
Every project start with a lead, an interest in our company and work. These are coming in to us through emails, calls friend referrals etc. The lead will become a project and can there be set in different stages.
When we receive a new lead or opportunity do we have some Standard procedures that we go through to make sure we are the right fit for the client but also to make sure they are the right client for us.
The infographic here describes the process from lead to a Closed - Won Project.
